Service Agreement (Residential)

Here at S&A, we take pride in our work and vow to give 110% in a job well done! Please read our policies, so that we can continue to do so.

Payment: Payment in full is due at time of service. Please pay online or over the phone using credit or debit by 9am the day of your appointment. If your appointment is scheduled for more than two days in the future, payment is due within 48 hours the day of scheduling. If you do not pay within the allotted time frame, you will have to reschedule. Our cleaners do not accept personal checks or any payments under any circumstances. Cash can be given only as a tip. 

Cancellations: We ask that if you need to cancel your service appointment that you give us as much notice as possible. We will call or text you 24 hours before your appointment, as a reminder.

Cancellations made less than 48 hours of your scheduled service will result in a fee equal to that of 30% of your cleaning service.

Fees can be waived by rescheduling the date of your cleaning appointment.

Access to Residence: We prefer keyless/electronic access to your home but if this is not available, we will ask for a key, preceding our first visit.

Your key will be safely locked away in the office at all times excluding your cleaning day.

If we come to your home and are locked out we will assess a lock-out fee equal to 30% of your total appointment cost.

A key or key code will be expected to continue service.

Fees: All fees are expected to be paid by the time of your next scheduled cleaning date unless you are a one-time only customer, in which fees are due before services are rendered or by the end of the business day of your appointment.

Extra Dirty Conditions: Here at S&A we are able to price our services and base our approximate time to clean your home on a generalization of any typical home, that we normally service. If we have to organize your home before cleaning i.e. pick up an excess of clothes, shoes, toys, books etc. off the floor, you will be charged a $30 organizing fee. If you are scheduled for a Deep Cleaning, and your home is not maintained in a typical manner that extends the time to clean your home significantly, we will impose a $15 per person, per hour fee.  

Pets: We ask that all pets are safely put away while our cleaners are in the home.

Quality Check: We ask that our customers check the quality of our work, based on the type of cleaning provided, by the end of the business day of which the work was performed and no later than one day thereafter. We will only address concerns rendered within that time frame.

Occupied Residence : Most of our customers prefer to be away while we professionally clean their homes (with the exception of an initial visit), but it is totally up to you. If you choose to be present in your home, we respectfully ask that you avoid the areas where cleaners are working so that they can work as efficiently as possible. 

A la carte Services: Laundry and organizing are priced per hour and can only be scheduled separately from cleaning appointments. Due to the time that it takes to clean your home, we are not able to efficiently perform all these services in one appointment. 

Laundry: We can only perform laundry service in your home. We ask that you pretreat any stains prior to your appointment.  If you would like for us to sort your clothing, we do so in the following ways: White, dark and light colors. You are welcome to sort them yourself before your appointment. We will not overload your machines, and will make the proper judgement as to the load size per wash. We are not responsible for a malfunctioned washer or dryer. We will use your supplied washing detergent or we can supply our own. S&A will only be responsible for any damage to clothing directly related to the misuse of products by our employees or mistake in sorting when performed by one of our employees.